Unlike the others, I haven’t included any documentation for Giuseppe.
The reasons for this are two-fold:
- There are help files already included, directly in the admin dashboard, with short descriptions and links to more in-depth documentation.
- I need to set the set the site up for Giuseppe anyway, and some of that time can be spent walking him through the process.
To expand on those points.
Included help files
There are help files included in the admin dashboard, which you can access at any point by clicking the help button at the top right of the screen. The help file then expands and shows short descriptions for everything on the screen, with links to useful wiki articles on wordpress.org.
For example, when writing a post, you’re presented with a link to the wiki article on writing and editing posts, which is suitably exhaustive and very well documented, as you could expect from a crowdsourced wiki article.
This is good, because it covers things that I would inevitably forget to include and lets the client know exactly what things do without needing to watch long videos or read through my badly written help-files.
I Have to Set it Up For Him
If Giuseppe wants to use the site I’ve made, I’m going to have to set it up for him. There are a number of things that will need to be installed, and things like the contact form contact address will need to be changed, along with making sure that the database is properly imported, making sure all the plugins are working and outputting the correct things.
It’s not expected that the client would be able to set up the site for him or herself, and that means that I have to do it. While doing this, I would also have the opportunity to walk him through the things that he can change, and point him towards the help system, something that a client will appreciate much more than a very impersonal “watch the video”.
























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